Shipping & Returns

SHIPPING POLICY

Shipping

Flat Rate shipping of $10 on all Hampers. Free Shipping on orders over $100

Items will be shipped using the most economical way possible. Our little shoes are flat packed in a sealed bag so that we can offer cheaper shipping rates for you with shipping on these at only $3.50 per item. However we do offer alternative to this and you can select options at checkout.

Free Delivery within Coffs Harbour area : use coupon code FREECOFFS at checkout

Processing time

The time we need to prepare an order for shipping varies, generally orders are shipped within 1-3 business days from when sale has been finalised and payment received. Custom orders can take up to 2 weeks. For further details, please see individual item listing. Please do not hesitate to contact us if more urgent delivery is required, we will do whatever we can to accommodate (*additional charges may apply for express postage).

Correct delivery details

It is very important that we are provided with accurate delivery addresses as delays are likely to occur if an incorrect address is provided, and couriers may also charge an administration fee if the nominated address is changed after they've collected the parcel. Any orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-shipping and re-delivery charge at the standard shipping rate. We will of course replace or refund gift boxes incorrectly addressed by us, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

RETURNS & EXCHANGE POLICY

We gladly accept returns and exchanges

Ship items back within: 30 days of delivery

We don't accept cancellations

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.